Contact the AI Video Generator team

Support

Prefer email? Write to support@aivideogenerator.video. Include the account email and the template slug so we can find the render.

Sign in and open a ticket from your tickets page. Include the template you used — the slug is in the page URL, for example /ai-video/stadium-kiss-cam-ai-video-generator — and a screenshot of the result if the render came out wrong.

Tickets keep the whole history in one thread, so a reply lands next to the question that prompted it.

Billing and refunds

Your credit balance, receipts and past orders are on the billing page. If a render failed on our side, the credits are refunded automatically — check the balance before opening a ticket. For anything that still looks wrong, open a ticket and mention the order.

Privacy and data requests

The Privacy Policy explains what is collected, who processes it, and how long it is kept. To request a copy of your data or ask for your account to be deleted, open a ticket from the account you want removed — that is how we verify the request comes from you.

Reporting abuse

If a template is being used to target a real person, or content uploaded here infringes on your rights, open a ticket with the link to the result and a short description. Reports about illegal content are handled first.

What to include

• the email address on your account
• the template slug or the page you were on
• what you expected and what happened instead
• a screenshot, when the problem is visual

What not to send

Never send your password, your card number, or a photo you do not have the rights to. We will never ask for them in a ticket.